Frequently asked questions

Orders

How do I track my order?

Open Track an order and enter the order number with the phone number used at checkout. Signed-in customers see every order under Account → Orders.

Will you call me before sending the order?

We may call the number on the order to confirm it before it is packed. Please keep your phone reachable.

Can I cancel an order?

Yes, from the order page, until it is packed for the courier. After that, contact us.

Payment

Which payment methods can I use?

Cash on Delivery everywhere in Bangladesh. bKash, Nagad, Rocket or card appear at checkout when they are available for your order.

My online payment did not go through. What now?

Nothing is charged and the order waits for you. Open the order page to try again or switch to Cash on Delivery.

Delivery

How much does delivery cost and how long does it take?

It depends on your area and how many items you order. Delivery & returns lists the current charges, and the checkout shows the exact amount before you order.

Wrong or damaged items

What if my item arrives damaged or is not what I ordered?

Contact us within 2 days of delivery with photos of the item and the packaging, and we will arrange a replacement or refund.